Case Management

Overview  Established in 2005, the Psychosocial Support Office was launched during at a time when the country was   deeply affected by the HIV/AIDS pandemic. The crisis brought widespread challenges to the community,   including deteriorating health, food insecurity, emotional distress, and financial hardship among families.   Many households were left in the care of children or elderly individuals, resulting in a rise in school   dropouts. In response, Moya Centre stepped in to fill the gap by providing psychosocial support through   counselling and family assistance, aiming to restore stability and promote wellbeing within the   community. Mental Health and Psychosocial Care at the Core Mental health and psychosocial support are central to Moya Centre’s mission, with every program closely linked with the Case Management office, beginning with the identification of vulnerable children across all Moya initiatives. Case management counsellors at Moya Centre consistently provide counselling and psychosocial support to vulnerable children, youth, and adults across all programs. The cases they address typically involve child neglect and abuse, grief, trauma, and a range of other psychosocial needs. The case management counsellors continue to offer counselling and psychosocial support to vulnerable children, youth and adults  in all Moya programs.

Integrating Counselling with Education for Learner Success.

The case management office often works in partnership with the Education program, on the concept that children who are involved in our educational programs often face major challenges at home and in life, our trained counsellors assist the learners to focus on their studies. This support has proved to be successful, and has branched out to a larger population within the constituency.

Collaborative Case Management with Police MC work with national stakeholders to help children and families e.g Domestic Violence, Child Protection and Sexual Offences (DCS) Police unit, The Crime Prevention Police unit, local Clinics and Hospitals, The MC Partner Schools, The LL Chiefdom and inner council, The LL Constituency Office and the Social Welfare office. The interventions has helped many children and their families face, cope and overcome the many adversity vulnerable children and families face.  

Addressing Gender-Based Violence in Lobamba Lomdzala Constituency

The peri-urban area, where the organization is based, is dominated by one room set-ups, where a mother stays with her children and her partner. Moya Centre, working in the area for more than 20 years, observed that this one room set-ups have been a breeding ground for GBV and violence. Through Moya Centre Case Management office, the organization offers counselling, mental health support and links Gender Based Violence (GBV) survivors to relevant stakeholders for further intervention. Over the past 16 years, the Moya Centre PSS office has been working collaboratively with the department of Domestic Violence, child protection   and sexual offences (DCS) unit in varying cases of abuse from the community. In 2022, GBV cases accounted for 20,1% of all female adult cases seen that year. 

Strengthening Communities Through Caregiving and Restorative Support 

Over the past six years, Moya Centre has trained 36 community members as Community Caregivers, with 13 receiving additional training in counselling. Community members are welcome to access psychosocial support at the Centre, where beneficiaries typically receive counselling followed by ongoing monitoring to support their well-being. In cases involving family or homestead disputes and some instances of gender based violence, restorative justice approaches are often applied. More serious cases are referred to the police and the Department of Social Welfare, with whom Moya Centre maintains a strong collaborative relationship.

The change that the Case Management interventions make to the individuals & families we service is unmatched. They prevent distress and suffering which in most cases would have escalated to severe challenges including mental health issues.

Child Safeguarding Policy-is a crucial aspect of the counselling and monitoring program. Moya Centre is committed to the safety and wellbeing of all people who come into contact with our organization and our programs, especially children and vulnerable adults. Moya Centre is committed to the rights and protection of all people regardless of their age, gender, nationality, religion or political beliefs. The organization is committed to creating an open and aware environment where concerns for the safety of children and adults can be raised and managed in a fair and just manner to protect the rights of all. This policy demonstrates Moya Centre commitment to protect children, adults, its staff, partners and primary stakeholders (beneficiaries) from harm that may be caused by them coming in contact with Moya Centre workers and associated personnel, or our programs.

Counselling and Monitoring Cases is a critical component of the Case Management department. It is a service offered to beneficiaries of all Moya’s programs, along with any community member who is identified as needing support by a Moya Caregiver, or who walks into Moya seeking support.  It should be noted that the PSS staff puts a strong emphasis on identifying gender-based violence cases and uses a restorative justice approach to resolve conflicts.